Excessive shipping costs

Today I called to order one item from In the Company of Dogs (after unsuccessful attempt of ordering online this morning).

The cost of the item – $60. The shipping rate – about $9. When I was told there is no guarantee the package would arrive before Christmas, I inquired about other options.

The sales representative told me about two other options: UPS at $13 or rush/express delivery at $5 in addition to standard shipping rate. I wasn’t sure if I heard that correctly. I asked, did you say UPS at $13 plus standard shipping rate of $9? The sales representative responded yes. I replied, that’s outrageous!

I asked about the rush/express shipping. The sales representative explained the merchandise is guaranteed to be moved out of the warehouse in one day. Okay. The sales representative explained, still not a guarantee to arrive before Christmas. Well, I elected that option.

$22 shipping for a $60 item. Just outrageous. (BTW, item I ordered is not a Christmas gift).


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